Free Technical support from Aurora 2000 provides our customers with information
and advice covering the goods purchased. We regret we cannot extend this service
to include products purchased elsewhere such as games software, printers,
scanners etc.
What You Need
When calling please have your invoice details ready covering the goods you
have purchased and require assistance for. In most cases our technicians may
wish to guide you through various checks and routines to establish the cause
of your problem so please try to be in a position to operate the equipment.
Before calling Tech support
Please read the manual and supporting documentation supplied with the goods.
Check all power connections and fuses.
No responsibility can and will be accepted for any and all lost data, where
the user has neglected to create suitable back-ups howsoever caused.
PLEASE NOTE: If when installing
3rd party hardware or software and unexpected results occur, please refer
to the chart below. It is the responsibility of the user to connect only suitable
peripherals. Should software conflicts occur after such events it can NOT
be considered as a claim under the warranty.
Problem Covered
By return to Manufacturer warranty
Refer to reseller or service
provider
PC hardware fault in 1st year
Yes
Yes
User installed component
No
Yes
Operating system fails on initial switch
on*
Yes
Yes
*Except were installation is included by the reseller
Operating system fails thereafter
No
Yes - Chargeable
Application software problem
No
Yes - Chargeable
Not hardware but does not operate fully
- support issue
No
Yes - Chargeable
Customer unable to use equipment -
training issue
No
Yes - Chargeable
Customer loses data due to system fault
No
No, reload from
system restore disk
Customer loses operating system due
to system fault
Proline DVD Player
- Do not enter the multi-region code as per the instructions on the manual
front cover.
We have already
programmed the unit as part of our system checks. If you do enter the code
you will disable region 1.
To restore multi-region
capability follow the instructions on the cover again.
There is also
a problem with some versions of the cult film MATRIX. Some will play, others
will not. This is due to a problem with the film master and not the DVD player.
Copies of VCD's and some DVD's will also not play due to the poor quality
of some copies. In particular the unit requires two hidden DAT files to be
copied.
Viruses
can affect your computer in a number of ways:
Some
are merely mischievous - they may flash up an obscene message or picture on
your computer screen that's hard to remove. Others are much more dangerous.
They may delete important files from your hard disk, or even damage the hard
disk itself so that your computer no longer functions properly. The worst
viruses are 'self-replicating'. Once they get into your computer they will
make duplicates of themselves and then send a copy of the virus to all the
people listed in your email address book. This type of virus can rapidly spread
to thousands, or even millions, of computers around the world causing widespread
damage. It can also be pretty embarrassing, especially if you unwittingly
send copies of the virus to all your friends.
The
danger of attachments:
Viruses often get into your computer in the form of email messages and 'attachments'.
An attachment is simply a file - such as a picture or a word processor document
- that is attached to an email message. Most attachments are perfectly innocent,
but sometimes you may receive a message that has a virus attached. The virus
may be disguised so that you think it is a picture or some other type of file,
but when you open the attachment the virus is let loose on your computer.
This
was the case with one recent virus called 'I Love You'. An email message labeled
'I Love You' was sent to people around the world. Many of the people who received
this message were naturally curious and opened the message to see whom it
was from - only to discover that it was a hoax and that the message contained
a damaging virus. This type of virus is sometimes called a 'Trojan' after
the Trojan horse in Greek mythology.
It can sometimes
be difficult to tell whether you've got a virus. Many viruses have a kind
of timer built into them, and they may sit quietly on your computer for
some time before doing any damage. One famous virus was designed so that
it would 'sleep' on a computer's hard disk until Friday the 13th in one
particular month. Then it would wake up and display a message telling you
that your computer was about to crash.
Look
out for the warning signs:
Some warning signs to look out for include missing files, or files that appear
to be full of rubbish when you open them. Your computer may also behave oddly,
perhaps telling the date or time incorrectly or connecting to the Internet
by itself (so that it can send the virus to other people!). Unfortunately,
these are common computer problems that can have many different causes, and
they aren't definite proof of virus infection.
The
best protection against a virus, then, is simply to try and avoid getting
them in the first place. Fortunately, there are some basic steps that you
can take to protect yourself from a virus attack.
Always
make a back-up copy of your important files and save the back-up on a device
such as a floppy disk or CD that can be removed from your computer and kept
safe. Never open an email message if you don't recognise the name of the person
who sent it. Even if you do recognise the name of the sender, think twice
about opening any files that are attached to an email. Many companies have
their email systems set up so that they simply refuse all emails that have
file attachments. Remember that viruses can come from floppy disks and CDs
as well as email messages, so think twice about using free disks and CDs that
you get from magazines and shops.
Get yourself 'inoculated' The best way of detecting the arrival of a virus
is to buy an anti-virus program. These programs can scan incoming email messages
for potential viruses, and they can also check floppy disks and CDs that you
insert into your computer. You can also set them to perform a routine scan
for viruses at certain times of day, perhaps every time you start up your
PC or just before you shut it down after a session on the Internet.
If you've already
got a virus on your computer an anti-virus program should also be able to
track it down and destroy it. Unfortunately, the virus may already have
done some damage, so it's best to try and detect the virus before it gets
onto your computer. There are a several free anti-virus programs that you
can download from the Internet if you visit software libraries such as www.download.com.
Some of these free programs are very good indeed, but the problem with free
software is that the people who write these programs often do it only as
a hobby. There are new viruses coming along all the time, so anti-virus
programs need to be updated regularly in order to keep up with new viruses.
Someone who has written a free anti-virus program as a hobby may not have
the spare time to update the program regularly. That's why it's a good idea
to invest in a commercial anti-virus program, such as the popular Norton
Anti Virus or McAfee
Virus Scan. The cost of these programs generally includes at least one
year's worth of free updates that ensure your computer is protected against
new viruses as they come along. Most anti-virus programs cost between £35
and £40.
Remember,
though, that prevention is always the best cure. Taking simple precautions
when opening emails and scanning floppy disks that you insert into your computer
can catch the vast majority of viruses before they have the chance to do any
damage.
